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Frequently Asked Questions
Do you deliver pan-India?
We currently deliver across India to all metros and major non-metro cities. We have tied up with reliable logistics partners that ensure safe delivery.
How is the shipping cost decided?
Shipping charges for your order will be calculated and displayed at checkout. The shipping cost is based on the total order value. For order value less than Rs. 999, a flat shipping fee of Rs. 150 is applicable, above that shipping is free. For more details, please see our Shipping Policy.
How do I track my order?
After you have placed your order, we will send you an email for order confirmation. You can track your placed order via the link provided in the same email.
Can I cancel a product that I just ordered?
You can cancel your order at any time within 24 hours of placing the order by reaching out to the customer care service at +91 88820 65253 Or emailing us on info@rusticstone.in However if the order has already been shipped, it cannot be cancelled. For more details, please see our Cancellation & Refund Policy.
I want to return my product. What is your return policy?
The products qualify for returns only if:
- The product(s) delivered does not match the user’s order; or
- The size of the product is different; or
- The product(s) delivered were damaged.
The user shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.
The products that do not qualify for return are:
- The products that have been altered or used; or
- If the batch number of the product does not match as mentioned in the invoice; or
- Products of home décor or any larger items (any item which is larger than 1 metre in any one dimension, or weighs more than 10 Kilograms).
Once we receive the product in our warehouse and check for damages, a store credit of the same amount will be issued valid for 3 months from the date of issue.
Is there cash on delivery (COD) available?
COD is currently not available.
There was an issue with my payment. What should I do?
Please write to us at info@rusticstone.in or contact us on +91 88820 65253 for any payment related issue that you may have. We would be more than happy to answer any questions.
Can I place a customised bulk order through the website?
Please write to us at info@rusticstone.in or contact us on +91 88820 65253 with your custom request and product details mentioned. we would be more than happy to answer any questions.
